You should submit a support ticket when you are unable to find answers to your questions using your computer.If you have a monthly contract with lexoos company, you are entitled to support at any time but if the contract is finish, you are maybe required to renew your support contract before help can be provided. Please contact us IT Support The IT Department is open from 9Am - 7Pm Monday to Friday and from 10Am to 11:30Am on Saturdays.